Last updated: 2 February 2026
These Booking Terms explain how bookings and enquiries work on www.selfcatering.co.uk and clarify the role of Selfcatering.co.uk Ltd (“we”, “us”, “our”) in relation to property owners, agents, and guests.
Company: Selfcatering.co.uk Ltd
Registered address: St Ann's House, 111 Guildford Road, Lightwater, Surrey, England, GU18 5RA
Company Number: 09844766
VAT Number: 313 5149 31
Selfcatering.co.uk is an advertising and discovery platform for self-catering holiday accommodation. We bring together properties from a range of owners, letting agents, and partners to help users find suitable accommodation.
We are not a booking agent and do not act on behalf of guests or property owners. We do not enter into booking contracts on your behalf.
When you make a booking or enquiry for a property listed on our website, any contract for the stay is formed directly between you (“the guest”) and the relevant property owner or letting agent (“the owner”).
The booking is governed by the owner’s or agent’s own terms and conditions, which you will be asked to review and accept as part of the booking process. We have no control over those terms.
For some properties, we provide an enquiry form that allows you to contact the owner or agent directly. Information you submit via this form (including your contact details and message) is forwarded to the relevant owner or agent so they can respond to you.
After an enquiry is sent, any further communication about the booking takes place directly between you and the owner or agent.
For certain properties, we may offer an online or provisional booking facility. Where this is available, submitting a booking request does not in itself create a binding contract.
The owner or agent will follow up to confirm availability, take payment where required, and complete the booking process in accordance with their own terms and conditions.
Prices displayed on our website are provided by the owner or agent and are intended to be accurate at the time of display. However, owners and agents control their own pricing and availability.
We do not add booking fees or charges to the prices shown unless explicitly stated otherwise.
All payments, deposits, and balance payments are handled directly by the owner or agent. We do not process or hold guest payments unless clearly stated on the website.
Cancellation, amendment, and refund terms are set by the owner or agent and form part of your contract with them. These terms may vary between properties.
We are not responsible for enforcing or interpreting cancellation or refund policies.
Property descriptions, features, images, and suitability information (including pet policies or accessibility details) are provided by owners or agents or via their systems.
You are responsible for checking that a property meets your specific requirements before booking, including suitability for children, pets, accessibility needs, or any other personal circumstances.
While we take reasonable care in presenting property information, we do not guarantee that listings are free from errors or omissions. You should not rely solely on information shown on our website when making a booking decision.
Any complaints or disputes relating to a stay, booking, or property must be raised directly with the property owner or agent, as they are responsible for providing the accommodation.
We may, at our discretion, pass feedback to owners or agents but are not responsible for resolving disputes.
Nothing in these Booking Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
Subject to the above, we shall not be liable for any loss, damage, or expense arising out of or in connection with a booking, stay, or dealings with a property owner or agent.
Personal data submitted during enquiries or bookings is handled in accordance with our Privacy Policy.
We may update these Booking Terms from time to time. Any changes will be published on this page, and continued use of the website indicates acceptance of the updated terms.
These Booking Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Booking Terms, please contact us using the details provided on www.selfcatering.co.uk.