Privacy Policy

Last updated: 2 February 2026

Selfcatering.co.uk Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under UK data protection law.

1) Who we are

Data Controller: Selfcatering.co.uk Ltd
Registered address: St Ann's House, 111 Guildford Road, Lightwater, Surrey, England, GU18 5RA
Company Number: 09844766
VAT Number: 313 5149 31

If you have questions about this policy or want to exercise your rights, please contact us using our website contact details. (If you have a dedicated privacy email address, you can add it here.)

2) Scope of this policy

This policy applies to personal data collected through our website, including when you browse our site, make an enquiry, sign up to communications, or interact with our features. It does not cover third-party websites you may access via links on our site.

3) The laws we follow

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and other applicable UK privacy and ePrivacy rules (including cookie requirements).

4) The personal data we collect

4.1 Data you provide to us

  • Contact details (for example, name, email address, telephone number) when you submit an enquiry or contact us.
  • Any information you include in your message (for example, travel preferences or property requirements).
  • Account details (if we offer registration), such as your name and email address and any profile information you submit.
  • Marketing preferences (for example, whether you opt in or opt out).

4.2 Data we collect automatically

  • Usage data: pages visited, time on site, clicks, search activity on our site, and interactions with features.
  • Device and technical data: IP address, browser type/version, device identifiers, operating system, and similar technical information.
  • Log data: our servers (and service providers) may record standard log information for security and troubleshooting.

4.3 Cookies and similar technologies

We use cookies and similar technologies to operate our website, remember preferences, measure performance, and (where permitted) support marketing and advertising. For full details, please see our Cookie Policy.

5) How we use your personal data

We use personal data to:

  • Provide and operate the website and its features.
  • Respond to enquiries and provide customer support.
  • Improve and personalise the website experience, including understanding how the site is used.
  • Maintain website security, prevent fraud, and protect our users and business.
  • Send service-related communications (for example, responding to a request).
  • Send marketing communications where you have opted in (or where otherwise permitted by law).

6) Our lawful bases for processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Consent: for example, where you opt in to marketing or non-essential cookies (where required).
  • Contract: where processing is necessary to provide services you request or to take steps before entering a contract.
  • Legal obligation: where we must comply with a legal requirement.
  • Legitimate interests: where processing is necessary for our legitimate interests (for example, improving our website, maintaining security, preventing fraud), and your rights do not override those interests.

7) Sharing your personal data

We may share personal data with trusted third parties where necessary to operate our site and services, for example:

  • Hosting and infrastructure providers (to store and serve the website).
  • Analytics providers (to understand website usage and performance).
  • Advertising, affiliate and measurement partners (where used and where permitted/consented).
  • Service providers who support customer communications and operational tools.
  • Professional advisers (for example, legal, accounting) where necessary.
  • Authorities where required by law, regulation, or to protect rights, safety, and security.

We do not sell your personal data. Where we use service providers, we require them to protect your information and only process it on our instructions (where applicable).

8) International transfers

Some of our service providers may process data outside the UK. Where this happens, we put appropriate safeguards in place (such as UK adequacy regulations or approved contractual protections) to protect your personal data.

9) How long we keep your data (retention)

We keep personal data only for as long as necessary for the purposes described in this policy, including for legal, accounting, or reporting requirements. Retention periods depend on the nature of the data and why it was collected (for example, enquiry correspondence may be kept for a reasonable period to manage follow-ups and record-keeping).

10) Security

We use appropriate technical and organisational measures to protect personal data, including access controls and security monitoring. However, no method of transmission over the internet is completely secure, and you should also take care when sharing information online.

11) Your rights under UK GDPR

You have rights over your personal data, including:

  • Right of access – to request a copy of your personal data.
  • Right to rectification – to correct inaccurate or incomplete data.
  • Right to erasure – to request deletion of your data in certain circumstances.
  • Right to restrict processing – to limit how we use your data in certain circumstances.
  • Right to object – to object to processing based on legitimate interests or for direct marketing.
  • Right to data portability – to receive certain data in a structured, commonly used format.
  • Right to withdraw consent – where processing is based on consent (this does not affect prior processing).

We may need to verify your identity before responding. We aim to respond within one month, as required by law, though this can be extended in complex cases.

12) Marketing preferences

If we send marketing emails, you can opt out at any time by using the unsubscribe link in the email (where provided) or by contacting us. Service messages (for example, replying to your enquiry) are not marketing.

13) Children’s privacy

Our website is not intended for children, and we do not knowingly collect personal data from children. If you believe a child has provided personal data via our website, please contact us and we will take appropriate steps.

14) Links to third-party websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. Please review their policies before submitting personal data.

15) Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last updated” date at the top shows when it was most recently revised.

16) Complaints

If you have concerns about how we handle your data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

17) Cookie policy

For more information about the cookies we use and how to manage your preferences, please see our Cookie Policy.